FAQ

Frequently Asked Questions

Grab Haulier Sdn Bhd is a company registered with the Companies Commission of Malaysia (otherwise known as SSM -Suruhanjaya Syarikat Malaysia) under registration number 886805-P. We operate an online, on-demand platform, connecting pre-qualified haulier operators directly with customers i.e. exporters, importers, freight forwarders / forwarding agents. We envision ourselves to be the most reliable and comprehensive digital portal for the Logistic Industry in Malaysia and our mission is to capitalise on the Internet of Things (IoT) to drive productivity and efficiency in the Logistic Industry.

We provide a matching platform where our Customers can easily and safely book with qualified professional hauliers to transport their cargoes to and from Ports and Terminals in Malaysia. Users can make use of our electronic platform to create e-documentations, upload proofs of delivery via our mobile applications as well as track the progress of their dispatches via desktop or mobile phones.

We cover the whole of West Malaysia. If you are unable to find your area listed, please contact our Customer Support at support@grabhaulier.com or +603 5030-6563 / 6568.

Yes, of course. However, to prevent possible confusion, each booking is only allowed a maximum of 3 changes.

Once your booking is confirmed, you can make payment online (FPX) or you can apply for credit facilities (Terms and Conditions applies).

Please call our Customer Support at +603 – 5030 6563 / 6568 or drop us an email at support@grabhaulier.com.

Please do ensure your cargo is within allowable limits before you book as “futile charges” will apply should our Haulier Operators reject your cargo after they have arrived at your premises.  Please refer to FAQ no.14 below showing the standard sizes as well as allowable limits. Any cargoes beyond the standard sizes will incur an O.O.G. (Out-of-Gauge) surcharge and any cargoes beyond the allowable limits will not be accepted by the Haulier Operators.

That’s great!  We would love to discuss further with you. Please give us a call at +603-5030-6563 / 6568.

We welcome new members to be part of our Community. Please e-mail us at admin@grabhaulier.com or call us at +603-5030 6563 / 6568 to discuss further. You may also click onto our link on our website.

Yes, you may purchase cargo insurance (Chubb Cargo Advantage Insurance Policy) just before your check -out and confirm your online booking with us.

We would love to hear from you. Please do drop us a note at support@grabhaulier.com or give us a call +603-5030 6563 / 6568.

No worries, our Hauliers will still effect the delivery and they will advise you on the required top up (should your payment be insufficient to cover) the haulage costs.

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