Top Container Delivery Challenges Facing by Hauliers in 2024

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Container Delivery Challenges for Hauliers Port Klang in Malaysia

Hauliers are the unsung heroes of the supply chain, playing a pivotal role in the transportation of containers to and from ports and depots. Despite their indispensable contribution, hauliers face a myriad of obstacles that often remain unnoticed. In this article, Grab Haulier highlights the obstacles faced by hauliers in Port Klang Malaysia, emphasizing the need for support and solutions.

Heavy traffic at Northport and Westport

1. Traffic Jam at Port Klang, Malaysia
Traffic congestion presents significant challenges for hauliers, leading to wasted time and increased accident risks. The road from Northport to Westport is only one lane road, so if there’s an accident, it causes even more traffic. Overweight containers are a common cause of accidents, adding excessive weight to the container trucks and deteriorating the road infrastructure. Hence, road improvements are essential to mitigate the effects of traffic jams at Port Klang and support the efficient movement of goods.

2. Unforeseen Vessel Arrivals and Export Gate Closing
The uncertainty of vessel arrivals and sudden changes in export procedures can disrupt hauliers’ carefully planned schedules. Without prior notification and sudden modifications in the opening times of export gates or vessel omissions at ports, hauliers find themselves struggling to adapt, leading to futile trips and inefficiencies in operations.

No container at Depot & Slow Processing

3. Container Availability and Slow Processing Issues in Depot
Extended waiting times at container depots due to container unavailability or slow processing significantly impact operations. Hauliers frequently face frustration upon arriving at depots, only to find no containers available, necessitating additional trips. This issue contributes to driver fatigue and logistical inefficiencies. Addressing the urgent need to reduce waiting times at container depots is crucial to streamlining the container pickup process and improving overall efficiency.

4. Port System Downtime: Impact on Container Delays
When port systems experience downtime, it can lead to major disruptions, severely impacting transportation operations and causing significant delays for container pick-up or drop-off. Consequently, these delays result in increased congestion once the system is back online. Furthermore, the impact of such disruptions on scheduled deliveries and  pickups highlights the need for reliable and efficient port systems to support hauliers’ operations.

Container Port System Down

In 2021, Sarawak Senari Terminal operation suffered from port system downtime due to the computer outrage. The usual time for container delivery is about 45 minutes to 1 hour. Due to the computer outrage, the rate of retrieval of containers has been reduced by half because the process of containers had to be done manually.
Therefore, the terminal operation only comes back to normal after two weeks, imagine the pain and struggles the hauliers had to face during the 2 weeks.

5. Rubber Tyre Gantry (RTG) Slow Operations
Slow RTG operations contribute to significant delays in container handling, impacting delivery schedules and overall operational efficiency. Prolonged waiting time at ports due to slow RTG operations can result in increased fuel consumption for haulage vehicles and dissatisfaction among stakeholders in the supply chain. Thus, we firmly believes urgent improvements in waiting time at ports are essential to alleviate these challenges.

 6. Import Container Restrictions at Port Gates
Customs clearance restrictions at port gates pose significant hurdles for hauliers, leading to delays in the release of shipments. Customs stopped the container because the things listed on the packing list didn’t match what was written on the Bill of Lading. Incorrect declarations and inconsistencies in documentation often result in prolonged waiting time and disrupt the meticulous planning of hauliers. Delays in container pickup can cause problems with delivery time, so it’s important to plan ahead and be prepared.


Join Us in Shaping the Future of Container Delivery in Malaysia
In conclusion, the challenges encountered by hauliers in container delivery demand collaborative efforts and innovative solutions. Recognizing and addressing these challenges are pivotal in upholding the pivotal role of hauliers in the supply chain and ensuring the efficient movement of goods. Be sure to explore our extensive haulage services by visiting our Facebook page and Grab Haulier website.